Refund and Cancellation Policy

Refund and Cancellation Policy – Zolartek

1. Refund Policy:

We at Zolartek strive to provide products/services that meet and exceed our customers’ expectations. If you are not entirely satisfied with your purchase, we’re here to help.

1.1 Eligibility for Refund:

  • To be eligible for a refund, the product/service must be returned within 7 days from the date of purchase.
  • The product/service must be in its original condition and packaging.

1.2 Non-Refundable Items:

  • Certain items or services may not be eligible for a refund.

1.3 Refund Process:

  • To initiate a refund, please contact our customer service at marketing@zolartek.com .
  • Once your request is received and approved, we will process the refund to the original method of payment.

1.4 Refund Timeframe:

  • Refunds may take 7 business days to be processed. The exact time may vary depending on your payment provider.

2. Cancellation Policy:

2.1 Cancellation by Customer:

  • Customers can request the cancellation of their order or service subscription by contacting our customer service at marketing@zolartek.com.
  • Cancellation requests must be made before the product is shipped or the service is provided.

2. Cancellation by Zolartek:

  • Zolartek reserves the right to cancel orders or subscriptions for reasons including but not limited to product unavailability, pricing errors, or violation of our terms and conditions.

3. Contact Information:

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

Zolartek Customer Service [marketing@zolartek.com, info@zolartek.com]

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Location:

Mississauga, ON L5T 0B3 1200 Derry Road E (Unit #5)

Email:

info@zolartek.com

Call:

(905) 593 3605

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